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Shipping and Delivery Information


Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and process the orders, which takes an additional 2–4 days.

  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–20 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
  • HOW MUCH WILL I PAY IN DELIVERY CHARGES?

    The shipping is FREE of charge.

  • WHERE CAN I RECEIVE MY ORDER?

    It can be sent to an address selected by you (home, work, etc). Items offered over this Site are available for delivery only to users located in the United States (except Alaska and Hawaii).

  • WHAT IS THE DELIVERY PROCESS?

    We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse) and another one with the tracking number (with a link to the courier's web page).

  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?

    Please allow between 15-20 days for your order to arrive. If more than 20 days have passed please email us at office@freshomestyle.com to review the status of your order.

  • CAN I TRACK THE STATUS OF MY ORDER?

    Yes, in section Orders Placed of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company. You will also receive an e-mail with a link for tracking the package as soon as it is ready for dispatch.

  • Please email us at info@freshomestyle.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door.If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.